Frequently Asked Questions

Please chose the type of information that you need.

How can I contact you?
You can call us or email us and we'll be happy to assist you and answer your questions!

Our regular business hours are Monday-Friday 9am-5pm EST.
We're closed for lunch between 1pm-1:30pm so please leave a message and we'll promptly call you back.

Our phone number: 201-828-9146

Email us at: information@cuttingedgestencils.com


Our address:

Cutting Edge Stencils
630 Swan Street,
Ramsey, NJ 07446



I just ordered a stencil. How long until I receive it?
Generally, from the day you place your order, it takes 7-10 business days to arrive at most domestic locations (often much sooner). Orders can take longer to arrive during the holidays or when there is a delay with the post office.

International orders generally take anywhere from 7-30 business days to arrive depending on how long it takes them to pass through customs.

Orders valued over $300 will require signature confirmation.

Due to PayPal's refund policy we are unable to issue refunds after 60 days. Please contact us if you think that your package is lost or if you would like to request a refund. 

Please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers.

Cutting Edge Stencils cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.

If you need expedited shipping, please call us at 201-828-9146 to get rates and delivery time estimates.

Any overnight orders must be placed before 12 PM EST.


You should receive an email from us with your tracking number once your order has shipped. Please check your spam filter to make sure you got this email. You can use this tracking number to check the status of your order anytime online.
I would like expedited shipping. Is this an option?
We do offer expedited shipping as long as we receive a phone call Monday to Friday between 9:00am and 12:00pm EST.

If you call after 12:00pm EST, we will not be able to expedite your package until the following day.

Please call us at 201-828-9146
Can I change my order once it has been submitted?
We process accepted orders very promptly and are unable to change an order once you have received an order confirmation.  Before placing your order, please make sure that you have included everything you need as it's very difficult for us to make any changes (including altering the delivery address) once the order has been received by our system.

However, if you contact us immediately after placing the order, we can probably make the change(s) you request. Call us at 201-828-9146.

If the order has been processed or shipped, we regretfully cannot make any changes.
Can I return an item? What's your return policy?
Cutting Edge Stencils is dedicated to providing quality products and great customer service. You may return the item within 30 days from the date of purchase. If you would like to return an item, you must first contact us to let us know of your intention. Next, ship the unused, undamaged, and unopened item back to us.  Do not ship items using Media mail because it can take weeks to arrive and we can't issue a refund or exchange the item until we receive the original item from you. Please use original box or similar packaging to ensure that the stencil arrives in undamaged condition. Please DO NOT FOLD the stencil since it makes it unusable and we cannot issue a refund for it! Only ship us a rolled up stencil for return/exchange please.
Refunds are processed on Thursday and Friday every week.

Due to PayPal's refund policy we are unable to issue refunds after 60 days. Please contact us immediately if you think that your package is lost or if you would like to request a refund. Thank You.


Ship the items to:

Cutting Edge Stencils
630 Swan Street
Ramsey, NJ 07446

Upon receipt of the unopened and unused goods, we will gladly refund your credit card or PayPal account for the full amount minus shipping charges and 10% restocking fee.

If you received a damaged or defective stencil from us, you may return it within 30 days for a full refund, including shipping fees or replacement.
I would like to return my stencil for an exchange. Is this possible?
You can definitely make an exchange in 30 days or less as long as the stencil(s) are returned in unused and undamaged condition. Please use an original box or similar packaging to ship back the stencil.
Please DO NOT FOLD the stencil since it makes it unusable and we cannot exchange it! Only ship us a rolled up stencil for return/exchange please.

We do not charge a restocking fee for exchanges but you are responsible for the return shipping and the shipping of the new order.
I would like to cancel my order. What do I do?
If you would like to cancel your order and it has NOT been shipped, just call us and we will gladly give you a full refund. Please call us as soon as possible after you have placed your order because we process and ship them quickly.

However, if your order has been already shipped, you will need to return it to us and there will be a 10% restocking fee deducted from your refund. We do not refund shipping fees. 
What is your Shipping and Handling policy?
We have found the United States Postal Service to be the most efficient and least expensive way to ship our merchandise. Please understand that our stencils are made to order. Orders will be shipped within 2-4 business days and should arrive to you within 7-10 business days except for international orders, which can take longer, up to 30 days.  We ship Priority Mail only.  

Orders valued more than $300 will require signature confirmation.

Please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers. 

Cutting Edge Stencils cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.

If you need expedited shipping, please call us at 201-828-9146 to get rates and delivery time estimates.

Any overnight orders must be placed before 12 PM EST.


Cutting Edge Stencils strives to keep it's shipping costs as reasonable as possible. Therefore, if we have shipped your order and confirmed delivery to the address you have provided and you cannot locate the package, it is not our responsibility.

We are happy to ship your order with signature confirmation if you suspect your package could be lost or stolen. Just leave us a note in the "comments" box at checkout and we'd be happy to add signature confirmation at no charge. You can also place your order over the phone by calling 201-828-9146 and add signature confirmation at this time.

If you provide us with the wrong shipping address and the package is returned to us marked "Refused/Unclaimed" we will need to send you an invoice to cover the re-shipment costs. Once we receive payment and your revised address we will promptly re-ship your order.

ATTENTION INTERNATIONAL CUSTOMERS:

Your order may be subject to import duties, custom tariffs or VAT charges.  They vary greatly from country to country and we strongly suggest checking your country's customs policy before placing your order with us. These charges are always the responsibility of the recipient.
If any package is refused or undeliverable, the original shipping cost is non-refundable.

If your order is intended as a "Gift", and you wish it to be marked as such, please clearly indicate so in the Comments box at the checkout. Please note that UK can charge tax even on boxes marked as "Gift".
Customs authorities require the value of the gift item to be stated directly on the package.

Shipping cost is added at checkout and is calculated as follows:

USA
SHIPPING

INTERNATIONAL
SHIPPING (Canada)

INTERNATIONAL
SHIPPING (Mexico and Brazil)
$0.01 - $49.99: $8.95
$50.00 - $ 99.99: $10.95
$100.00 - $199.99: $12.95
$200.00 - $299.99: $14.95
$300.00 and up: FREE!

7% sales tax is added for New Jersey residents.

$0.01 - $49.99: $27.00
$50.00 - $99.99: $29.00
$100.00 - $199.99: $32.00
$200.00 - $299.99: $38.00
$300.00 - $499.99: $42.00
$500 and up: $46.00

BRAZIL (flat rate): $280.00 per order

MEXICO (flat rate): $121.00 per order
 



INTERNATIONAL
SHIPPING (UK)

INTERNATIONAL
SHIPPING (World)

 
$0.01 - $49.99: $42.00
$50.00 - $99.99: $44.00
$100.00 - $199.99: $48.00
$200.00 - $299.99: $52.00
$300.00 - $499.99: $54.00
$500 and up: $58.00

$0.01 - $49.99: $36.00
$50.00 - $99.99: $42.00
$100.00 - $199.99: $44.00
$200.00 - $299.99: $48.00
$300.00 - $499.99: $52.00
$500 and up: $54.00

 
Do you ship to all international destinations?
Yes. We do ship to all international destinations. For more detailed information, be sure to read about our shipping prices and policies above.
I do not live in the USA. Do I have to pay import duties?
Your order may be subject to import duties, custom tariffs or VAT charges.  They vary greatly from country to country and we strongly suggest checking your country's customs policy before placing your order with us. These charges are always the responsibility of the recipient.

If any package is refused or undeliverable, the original shipping cost is non-refundable.

If your order is intended as a "Gift", and you wish it to be marked as such, please clearly indicate so in the Comments box at the checkout. Please note that UK can charge tax even on boxes marked as "Gift". Customs authorities require the value of the gift item to be stated directly on the package.
Can I pay with PayPal?
Yes! You can pay with a PayPal, but please make sure that you have your correct shipping address registered with your PayPal account!
Can I pay with a personal check?
You can absolutely pay with a personal check although we will have to wait 7 days for your check to clear.

Checks should be made payable to Cutting Edge Stencils.
I would like to call your customer service. What are your operating hours?
We are happy to take your calls Monday thru Friday between 9:00am - 5:00pm EST. We are closed on the weekend, but feel free to leave a detailed voicemail with your name and phone number and we will get back to you on Monday.

Our phone number: 201-828-9146
Are instructions included with my order?
Each stencil comes packaged with detailed stenciling instructions complete with color photos. We also offer free "How to Stencil" videos on our Home page http://www.cuttingedgestencils.com/how-to-stencil-videos.html which we encourage you to view before you begin your project.

Some stencils have illustrated instructions listed on the product page as well.
Do you have a retail store in my area and can I pick up my order?
Cutting Edge Stencils is primarily an online store. If you are in the Northern New Jersey area and would like to pick up your stencil order, please call us in advance so we can have your order ready.

Please note that all pickups must be made by 4:00 PM.


Cutting Edge Stencils
630 Swan Street
Ramsey, NJ 07446
201-828-9146
Do you offer a trade discount for designers and decorative painters?
Cutting Edge Stencils makes every effort to keep our prices as low as possible, therefore we do not offer a special trade discount for designers and decorative painters.

We do, however, run frequent sales that everyone should take advantage of! If you sign up for our newsletter on our Home page, you will be notified when we are having our next sale.

And don't forget to "Like" us on Facebook to receive special promotion codes and to learn about Cutting Edge Stencils Giveaways.
Do you create custom stencils?
Within certain size limitations, we can enlarge or reduce the sizes of our pre-existing designs.

We do not create custom stencils from outside sources at this time, but we would love to hear your input about stencils you would like to see offered in the future. Feel free to send an image as inspiration!
Do you have a printed catalog?
We do not have a catalog at this time. We are frequently adding new stencils to our inventory so it would be very difficult to maintain an updated catalog for our customers.

Everything that we offer is on our site, www.cuttingedgestencils.com.
You can call us or email us and we'll be happy to assist you and answer your questions!

Our regular business hours are Monday-Friday 9am-5pm EST.
We're closed for lunch between 1pm-1:30pm so please leave a message and we'll promptly call you back.

Our phone number: 201-828-9146

Email us at: information@cuttingedgestencils.com


Our address:

Cutting Edge Stencils
630 Swan Street,
Ramsey, NJ 07446



Generally, from the day you place your order, it takes 7-10 business days to arrive at most domestic locations (often much sooner). Orders can take longer to arrive during the holidays or when there is a delay with the post office.

International orders generally take anywhere from 7-30 business days to arrive depending on how long it takes them to pass through customs.

Orders valued over $300 will require signature confirmation.

Due to PayPal's refund policy we are unable to issue refunds after 60 days. Please contact us if you think that your package is lost or if you would like to request a refund. 

Please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers.

Cutting Edge Stencils cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.

If you need expedited shipping, please call us at 201-828-9146 to get rates and delivery time estimates.

Any overnight orders must be placed before 12 PM EST.


You should receive an email from us with your tracking number once your order has shipped. Please check your spam filter to make sure you got this email. You can use this tracking number to check the status of your order anytime online.
We do offer expedited shipping as long as we receive a phone call Monday to Friday between 9:00am and 12:00pm EST.

If you call after 12:00pm EST, we will not be able to expedite your package until the following day.

Please call us at 201-828-9146
We process accepted orders very promptly and are unable to change an order once you have received an order confirmation.  Before placing your order, please make sure that you have included everything you need as it's very difficult for us to make any changes (including altering the delivery address) once the order has been received by our system.

However, if you contact us immediately after placing the order, we can probably make the change(s) you request. Call us at 201-828-9146.

If the order has been processed or shipped, we regretfully cannot make any changes.
Cutting Edge Stencils is dedicated to providing quality products and great customer service. You may return the item within 30 days from the date of purchase. If you would like to return an item, you must first contact us to let us know of your intention. Next, ship the unused, undamaged, and unopened item back to us.  Do not ship items using Media mail because it can take weeks to arrive and we can't issue a refund or exchange the item until we receive the original item from you. Please use original box or similar packaging to ensure that the stencil arrives in undamaged condition. Please DO NOT FOLD the stencil since it makes it unusable and we cannot issue a refund for it! Only ship us a rolled up stencil for return/exchange please.
Refunds are processed on Thursday and Friday every week.

Due to PayPal's refund policy we are unable to issue refunds after 60 days. Please contact us immediately if you think that your package is lost or if you would like to request a refund. Thank You.


Ship the items to:

Cutting Edge Stencils
630 Swan Street
Ramsey, NJ 07446

Upon receipt of the unopened and unused goods, we will gladly refund your credit card or PayPal account for the full amount minus shipping charges and 10% restocking fee.

If you received a damaged or defective stencil from us, you may return it within 30 days for a full refund, including shipping fees or replacement.
You can definitely make an exchange in 30 days or less as long as the stencil(s) are returned in unused and undamaged condition. Please use an original box or similar packaging to ship back the stencil.
Please DO NOT FOLD the stencil since it makes it unusable and we cannot exchange it! Only ship us a rolled up stencil for return/exchange please.

We do not charge a restocking fee for exchanges but you are responsible for the return shipping and the shipping of the new order.
If you would like to cancel your order and it has NOT been shipped, just call us and we will gladly give you a full refund. Please call us as soon as possible after you have placed your order because we process and ship them quickly.

However, if your order has been already shipped, you will need to return it to us and there will be a 10% restocking fee deducted from your refund. We do not refund shipping fees. 
We have found the United States Postal Service to be the most efficient and least expensive way to ship our merchandise. Please understand that our stencils are made to order. Orders will be shipped within 2-4 business days and should arrive to you within 7-10 business days except for international orders, which can take longer, up to 30 days.  We ship Priority Mail only.  

Orders valued more than $300 will require signature confirmation.

Please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers. 

Cutting Edge Stencils cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.

If you need expedited shipping, please call us at 201-828-9146 to get rates and delivery time estimates.

Any overnight orders must be placed before 12 PM EST.


Cutting Edge Stencils strives to keep it's shipping costs as reasonable as possible. Therefore, if we have shipped your order and confirmed delivery to the address you have provided and you cannot locate the package, it is not our responsibility.

We are happy to ship your order with signature confirmation if you suspect your package could be lost or stolen. Just leave us a note in the "comments" box at checkout and we'd be happy to add signature confirmation at no charge. You can also place your order over the phone by calling 201-828-9146 and add signature confirmation at this time.

If you provide us with the wrong shipping address and the package is returned to us marked "Refused/Unclaimed" we will need to send you an invoice to cover the re-shipment costs. Once we receive payment and your revised address we will promptly re-ship your order.

ATTENTION INTERNATIONAL CUSTOMERS:

Your order may be subject to import duties, custom tariffs or VAT charges.  They vary greatly from country to country and we strongly suggest checking your country's customs policy before placing your order with us. These charges are always the responsibility of the recipient.
If any package is refused or undeliverable, the original shipping cost is non-refundable.

If your order is intended as a "Gift", and you wish it to be marked as such, please clearly indicate so in the Comments box at the checkout. Please note that UK can charge tax even on boxes marked as "Gift".
Customs authorities require the value of the gift item to be stated directly on the package.

Shipping cost is added at checkout and is calculated as follows:

USA
SHIPPING

INTERNATIONAL
SHIPPING (Canada)

INTERNATIONAL
SHIPPING (Mexico and Brazil)
$0.01 - $49.99: $8.95
$50.00 - $ 99.99: $10.95
$100.00 - $199.99: $12.95
$200.00 - $299.99: $14.95
$300.00 and up: FREE!

7% sales tax is added for New Jersey residents.

$0.01 - $49.99: $27.00
$50.00 - $99.99: $29.00
$100.00 - $199.99: $32.00
$200.00 - $299.99: $38.00
$300.00 - $499.99: $42.00
$500 and up: $46.00

BRAZIL (flat rate): $280.00 per order

MEXICO (flat rate): $121.00 per order
 



INTERNATIONAL
SHIPPING (UK)

INTERNATIONAL
SHIPPING (World)

 
$0.01 - $49.99: $42.00
$50.00 - $99.99: $44.00
$100.00 - $199.99: $48.00
$200.00 - $299.99: $52.00
$300.00 - $499.99: $54.00
$500 and up: $58.00

$0.01 - $49.99: $36.00
$50.00 - $99.99: $42.00
$100.00 - $199.99: $44.00
$200.00 - $299.99: $48.00
$300.00 - $499.99: $52.00
$500 and up: $54.00

 
Yes. We do ship to all international destinations. For more detailed information, be sure to read about our shipping prices and policies above.
Your order may be subject to import duties, custom tariffs or VAT charges.  They vary greatly from country to country and we strongly suggest checking your country's customs policy before placing your order with us. These charges are always the responsibility of the recipient.

If any package is refused or undeliverable, the original shipping cost is non-refundable.

If your order is intended as a "Gift", and you wish it to be marked as such, please clearly indicate so in the Comments box at the checkout. Please note that UK can charge tax even on boxes marked as "Gift". Customs authorities require the value of the gift item to be stated directly on the package.
Yes! You can pay with a PayPal, but please make sure that you have your correct shipping address registered with your PayPal account!
You can absolutely pay with a personal check although we will have to wait 7 days for your check to clear.

Checks should be made payable to Cutting Edge Stencils.
We are happy to take your calls Monday thru Friday between 9:00am - 5:00pm EST. We are closed on the weekend, but feel free to leave a detailed voicemail with your name and phone number and we will get back to you on Monday.

Our phone number: 201-828-9146
Each stencil comes packaged with detailed stenciling instructions complete with color photos. We also offer free "How to Stencil" videos on our Home page http://www.cuttingedgestencils.com/how-to-stencil-videos.html which we encourage you to view before you begin your project.

Some stencils have illustrated instructions listed on the product page as well.
Cutting Edge Stencils is primarily an online store. If you are in the Northern New Jersey area and would like to pick up your stencil order, please call us in advance so we can have your order ready.

Please note that all pickups must be made by 4:00 PM.


Cutting Edge Stencils
630 Swan Street
Ramsey, NJ 07446
201-828-9146
Cutting Edge Stencils makes every effort to keep our prices as low as possible, therefore we do not offer a special trade discount for designers and decorative painters.

We do, however, run frequent sales that everyone should take advantage of! If you sign up for our newsletter on our Home page, you will be notified when we are having our next sale.

And don't forget to "Like" us on Facebook to receive special promotion codes and to learn about Cutting Edge Stencils Giveaways.
Within certain size limitations, we can enlarge or reduce the sizes of our pre-existing designs.

We do not create custom stencils from outside sources at this time, but we would love to hear your input about stencils you would like to see offered in the future. Feel free to send an image as inspiration!
We do not have a catalog at this time. We are frequently adding new stencils to our inventory so it would be very difficult to maintain an updated catalog for our customers.

Everything that we offer is on our site, www.cuttingedgestencils.com.
Our phone#
201-828-9146